{"id":600,"date":"2016-05-23T12:35:00","date_gmt":"2016-05-23T12:35:00","guid":{"rendered":"http:\/\/new.eticketsupport.com\/?page_id=600"},"modified":"2016-10-24T11:29:55","modified_gmt":"2016-10-24T11:29:55","slug":"features","status":"publish","type":"page","link":"https:\/\/eticketsupport.com\/features\/","title":{"rendered":"Features"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;40px&#8221;]\n\n\n    <h2 id=\"hd-6a35213125d0a\" class=\"li-heading  left fw-bold\" style=\"color: #293749;\" >\n        eTicket Features            <\/h2>\n\n\n\n    [vc_separator color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#32ba5b&#8221;][vc_empty_space height=&#8221;40px&#8221;]\n\n    <div id=\"tb-6a35213125d7e\" class=\"li-textblock \"  >\n        <p><strong>Main Features:<\/strong><\/p>\n<ul>\n<li>Supports aliases\/piping with perl gateway<\/li>\n<li>Supports POP3 login with optional crontab.<\/li>\n<li>Uses Perl gateway, PHP backend, and MySQL database<\/li>\n<li>Handles unlimited emails<\/li>\n<li>Admin\/Supporter\/User panels<\/li>\n<li>Email Intervals to prevent autoresponder loops<\/li>\n<li>Max Allowed to limit maximum tickets user can have opened<\/li>\n<li>Filters to remove messages in replies<\/li>\n<li>Accept attachments and limit size<\/li>\n<\/ul>\n<p><strong>User Features:<\/strong><\/p>\n<ul>\n<li>Login with email and any ticket assigned to you<\/li>\n<li>View all tickets sent from that email<\/li>\n<\/ul>\n    <\/div>\n\n\n     \n\n\n    <h3 id=\"hd-6a35213125e8e\" class=\"li-heading  left fw-bold\" style=\"color: #293749;\" >\n        Admin\/Staff Features            <\/h3>\n\n\n\n    \n\n    <div id=\"tb-6a35213125eb6\" class=\"li-textblock \"  >\n        <p><strong>Administration Features:<\/strong><\/p>\n<ul>\n<li>Completely delete tickets from database<\/li>\n<li>Create categories (departments)<\/li>\n<li>Create Represenatives (Supporters)<\/li>\n<li>Define groups<\/li>\n<li>Edit or disable response messages<\/li>\n<li>Email alerts compatible with pagers<\/li>\n<li>and much more&#8230;<\/li>\n<\/ul>\n<p><strong>Staff Features:<\/strong><\/p>\n<ul>\n<li>View only tickets in departments you have access to<\/li>\n<li>Can not delete tickets<\/li>\n<\/ul>\n    <\/div>\n\n\n     \n\n\n    <h3 id=\"hd-6a35213125f4e\" class=\"li-heading  left fw-bold\" style=\"color: #293749;\" >\n        Latest Features            <\/h3>\n\n\n\n    \n\n    <div id=\"tb-6a35213125f70\" class=\"li-textblock \"  >\n        <p><strong>New Features include:<\/strong><\/p>\n<ul>\n<li>Easy to upgrade\/install<\/li>\n<li>Easy to style using themes<\/li>\n<li>RSS feeds for clients<\/li>\n<li>Captcha on web forms to reduce spam<\/li>\n<li>Configurable Spam Assassin mod for automail.pl<\/li>\n<li>Better language support with changable language file<\/li>\n<li>Predefined\/canned answer resposes<\/li>\n<li>Better search functionality<\/li>\n<li>Ability to assign representatives to tickets<\/li>\n<li>Built in flash based mp3 player<\/li>\n<\/ul>\n<p>Please report any <a href=\"\/forum\/\">problems on the eTicket Community Forum<\/a> page.<\/p>\n    <\/div>\n\n\n     [vc_empty_space][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#32ba5b&#8221;][vc_empty_space]\n\n    <ul class=\"list-unstyled li-icon-list \" id=\"ilist-6a35213125fed\" >\n        \n\n    <li class=\"\"  >\n        <i class=\"fa fa-caret-right\" ><\/i> Go to: <a href=\"http:\/\/eticketsupport.com\/fe\/\">Home Page<\/a>    <\/li>\n\n\n        <\/ul>\n\n\n    [vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;40px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;2&#8243; accent_color=&#8221;#32ba5b&#8221;][vc_empty_space height=&#8221;40px&#8221;][vc_empty_space][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#32ba5b&#8221;][vc_empty_space][vc_empty_space height=&#8221;20px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-600","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Features - eTicket Helpdesk Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eticketsupport.com\/features\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Features - eTicket Helpdesk Software\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=&#8221;40px&#8221;][vc_separator color=&#8221;custom&#8221; 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