{"id":557,"date":"2016-05-20T08:45:27","date_gmt":"2016-05-20T08:45:27","guid":{"rendered":"http:\/\/new.eticketsupport.com\/?page_id=557"},"modified":"2016-10-24T11:32:40","modified_gmt":"2016-10-24T11:32:40","slug":"upgrading","status":"publish","type":"page","link":"https:\/\/eticketsupport.com\/support\/documentation\/upgrading\/","title":{"rendered":"Upgrading"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;85px&#8221;]\n\n\n    <h1 id=\"heading-upgrading\" class=\"li-heading  left fw-bold\" style=\"color: #293749;\" >\n        Documentation : eTicket Upgrade        <small style=\"color: #293749;\" class=\"fw-normal\">(Updated 26 June 2008)<\/small>    <\/h1>\n\n\n\n    [vc_empty_space height=&#8221;20px&#8221;]\n\n\n    <h2 id=\"heading-sub\" class=\"li-heading  left fw-bold\" style=\"color: #293749;\" >\n        \u00bb Upgrading            <\/h2>\n\n\n\n    \n\n    <div id=\"tb-69da9ea0b3314\" class=\"li-textblock \"  >\n        <p>Ticket can be both installed from fresh or upgraded from previous versions of osTicket or eTicket.<\/p>\n<p>Upgrading has been tested with osTicket v1.3.x, but should work from osTicket v1.2 and above without a problem.<\/p>\n    <\/div>\n\n\n     \n\n    <div id=\"tb-69da9ea0b3382\" class=\"li-textblock \"  >\n        <p><strong>NOTICE: Always make backup your files AND database first!<\/strong><\/p>\n<p>If you ARE upgrading, (backup: attachements, settings.php and automail-settings.pl FIRST), remove all files and folders, upload the new ones, and finally restore any files you backed up.<\/p>\n<p>Then, you MUST follow the upgrade (upgrade.php) to update the database.<\/p>\n<p><strong>IMPORTANT!!<\/strong> If you are upgrading from ANY version of eTicket prior to 1.7, it&#8217;s critical that you DELETE all .pl files from your eTicket directory, they pose a security risk!<\/p>\n    <\/div>\n\n\n     [vc_empty_space][vc_separator color=&#8221;custom&#8221; 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